Payment Policy
Last updated: 2026-10-28
Secure Shopify hosted checkout, accepted methods, taxes, and failed payments.
Payment Policy
Last updated: October 2026
Payment at Callaway Golf is handled entirely through Shopify's secure hosted checkout. This page explains what we accept, how your payment is protected, and what happens when a payment fails. We never collect or store your card details on this storefront.
1. Secure hosted checkout
When you check out, you are taken to Shopify's PCI-DSS compliant hosted checkout. Your card and payment details are entered there — not on our pages — and are encrypted in transit. We receive only the payment confirmation and the information needed for receipts, shipping, and refunds. If anyone asks you to send card details by email or phone, do not do so; we will never ask for them that way.
2. Accepted payment methods
We accept the payment methods offered by Shopify's checkout for U.S. customers, which generally include:
- Visa, Mastercard, American Express, and Discover credit and debit cards;
- Shop Pay, PayPal, and Apple Pay where available at checkout;
- Other methods Shopify enables for your region and device.
The exact methods shown depend on your location, device, and Shopify's current offerings. If your preferred method is not shown, it is not currently enabled — please use one of the methods displayed.
3. Currency & authorization
All prices are in U.S. dollars (USD). When you place an order, your payment method is authorized for the full order total, including any applicable taxes. The charge is captured when the order is confirmed. A temporary authorization hold may appear on your statement before the final charge posts; holds are released by your bank, usually within a few business days.
4. Taxes
Taxes are calculated at checkout based on your delivery address and current tax law, and are shown before you pay. We do not advertise tax-free checkout, and no order is exempt from applicable taxes unless you provide valid exemption documentation before ordering — contact us first if that applies to you.
5. Failed or declined payments
If your payment is declined, your order is not placed and no charge is captured. Common causes are an incorrect billing address, an expired card, or a bank block on the transaction. Please verify your details and try again, or use a different payment method. If a payment fails after an order confirmation was sent (for example, a bank reversal), we will contact you to resolve it; the order ships only after payment clears.
6. Refunds to original payment method
All refunds — returns, cancellations, and price corrections — are issued to the original payment method only. Refund timing is described in our Returns & Refunds Policy: refunds are released within 7–10 business days after a return is accepted, and your bank then needs time to post the credit. We cannot redirect a refund to a different card or account.
7. Fraud prevention
Orders may be reviewed for fraud before shipment. If we need to verify an order, we will contact you at the email or phone number provided. We may cancel orders that fail verification and refund any payment taken. Providing accurate billing and shipping information helps orders ship without delay.
8. Contact
Payment questions: [email protected] or 1-877-723-5368 during support hours (Monday–Friday, 9am–5pm PT).