Shipping Policy
Last updated: 2026-10-28
Free U.S. shipping via UPS Ground, delivery estimates for oversized golf gear, tracking, and damage claims.
Shipping Policy
Last updated: October 2026
Callaway Golf ("we", "our", "us") ships golf equipment, simulators, GPS devices, bags, carts, and apparel to customers throughout the United States. This policy states exactly what shipping costs, how long delivery takes, and what to expect for oversized golf gear. If anything here conflicts with what you see at checkout, the checkout total governs — and you can contact us before completing your order.
1. Free U.S. shipping — no minimum, no code
Every order ships free to addresses within the United States. There is no minimum order value, no membership requirement, and no promo code to enter. Shipping is free whether you order a training aid or a full simulator studio. Taxes, where applicable, are calculated at checkout based on your delivery address; this store does not advertise tax-free checkout.
2. Carrier: UPS Ground
Orders ship via UPS Ground, the national ground carrier best suited to golf equipment. Golf gear is often long, heavy, or awkwardly shaped — simulator enclosures, hitting nets, push carts, and multi-box studio packages travel far more safely in the ground network than in small-parcel air sorting. Your tracking number is a UPS Ground tracking number, and delivery updates come from UPS Ground directly.
3. Order processing
Orders are processed within 1–3 business days after payment clears. You will receive an order confirmation email when you check out, and a second email with tracking information once your order leaves our facility. Orders placed on weekends or U.S. holidays are processed on the next business day. Orders are not processed or shipped on days our warehouse is closed for federal holidays.
4. Delivery estimates
After processing, typical UPS Ground ground transit within the contiguous United States is 2–7 business days, depending on how far your delivery address is from our Carlsbad, California facility. Deliveries to Alaska, Hawaii, and U.S. territories take longer and may move through additional carrier handoffs; the tracking estimate provided at shipment is the best guide. Oversized items — simulator studios, enclosures, and multi-piece packages — may ship in multiple boxes, and boxes in the same order can arrive on different days. Each box carries its own tracking number.
5. Where we ship
We currently ship to United States addresses only, including APO/FPO/DPO military addresses where UPS Ground delivers. We do not ship internationally at this time. If you enter a non-U.S. address at checkout, the order cannot be completed; please contact us and we will advise on alternatives.
6. Delivery location & address changes
Please double-check your delivery address before placing your order. If you need to change the address, contact us at [email protected] or 1-877-723-5368 as soon as possible. Address changes can only be made before the order ships; once a shipment is in transit, rerouting is at the carrier's discretion and may incur additional carrier fees, which we will quote before proceeding.
7. Signature, inspection & large deliveries
Most orders are delivered without a signature. High-value orders and oversized simulator packages may require an adult signature at the carrier's discretion. If a box arrives visibly damaged, please photograph the box and its contents before discarding any packaging and note the damage with the driver if one is present. Damaged-packaging photos protect your claim and speed up a replacement.
8. Tracking
Tracking numbers are emailed as soon as your shipment is created. You can follow your package on the carrier's site with that number. If tracking shows no movement for more than 3 business days after the ship email, contact us with your order number and we will open a trace with the carrier.
9. Delays
Weather, carrier capacity, peak-season volume, and remote delivery locations can cause delays beyond our control. If your shipment is delayed, we will share the carrier's updated estimate and help you track it down. We do not compensate for carrier delays, but we will always tell you plainly what the carrier is telling us.
10. Damaged shipments, missing packages & incorrect items
If your order arrives damaged, do not discard the packaging. Email [email protected] within 48 hours with your order number and photos of the damage and packaging. We will arrange a replacement or refund for damaged items at no cost to you. If tracking shows delivery but you cannot locate the package, or if you received the wrong item, contact us within 7 days at [email protected] with your order number. We will investigate with the carrier and make it right — reshipping the correct item or refunding as appropriate.
11. Contact
Questions about a shipment? Email [email protected] or call 1-877-723-5368 during support hours (Monday–Friday, 9am–5pm PT). Our mailing address is 2180 Rutherford Road, Carlsbad, CA 92008.