Free U.S. shipping on every order · Free 30-day returns

Returns & Refunds Policy

Last updated: 2026-10-28

Free 30-day returns, RMA process, and refund timing — released 7–10 business days after return acceptance.

Returns & Refunds Policy

Last updated: October 2026

Buying golf equipment online means trusting specs and photos instead of holding the club in your hands. This policy gives you a fair window to change your mind, states exactly how refunds work, and keeps the timeline honest — including the part that depends on your bank, not on us.

1. The 30-day free return window

You may return unused items in their original packaging within 30 days of delivery for a full refund of the purchase price. Return shipping is free: we email you a prepaid return label, and there is no restocking fee (0% — zero). The 30 days are counted from the delivery date shown by the carrier, not from the order date.

2. Condition: what "returnable" means

To qualify for a full refund, items must be unused, uninstalled, and in their original packaging with all included parts, manuals, and accessories. Golf electronics (launch monitors, rangefinders, GPS devices, simulator components) must be factory-reset where applicable and returned with all cables and mounts. The following are not returnable:

  • Items that have been used on the course, range, or simulator beyond a basic function check, or that show wear, scuffs, or ball marks;
  • Software licenses, subscriptions, or course-content codes once activated or redeemed;
  • Items missing parts, packaging, or included accessories;
  • Items returned after the 30-day window.

If a return arrives outside these conditions, we will contact you before taking any action and offer either a partial refund reflecting the item's condition or return shipment at your cost.

3. How to start a return

  1. Email [email protected] or call 1-877-723-5368 with your order number and the item(s) you wish to return.
  2. We reply within 1 business day with a return authorization (RMA) number and a prepaid return label.
  3. Pack the item securely in its original packaging, include the RMA number inside the box, and drop it with UPS Ground.
  4. Keep your drop-off receipt until the refund is complete.

Returns without an RMA number may be delayed or refused. Please do not ship returns to our mailing address without an RMA — the prepaid label routes to the correct returns facility.

4. Oversized returns

Simulator studios, enclosures, and other oversized items follow the same 30-day free-return rule. Because these ship in multiple boxes, your prepaid label set covers every original box. If you no longer have the original packaging for an oversized item, contact us before shipping — we will advise on acceptable packing so the item survives the return trip.

5. Exchanges

If you want a different size, model, or variant, start a return as above and place a new order for the replacement. This is faster than a chained exchange and keeps both shipments tracked separately. If the replacement costs more, you pay the difference at checkout; if it costs less, the difference is refunded with the original return.

6. Cancellations

Orders that have not yet shipped can be cancelled for a full refund — email [email protected] as soon as possible with your order number. Once an order has shipped, the return process above applies instead.

7. Refund timing — read this carefully

When your return arrives at our facility, we inspect it (usually within 2 business days). Once the return is accepted, we release the refund to your original payment method. The refund is released within 7–10 business days after return acceptance. After we release it, your bank or card issuer needs additional time to post the credit — most banks post within 1–5 business days, but some take up to a full statement cycle. In total, from the day your return is accepted, you should expect the money back in your account within the 7–10 business day release window plus your bank's posting time. If 10 business days have passed since acceptance and no credit has appeared, contact us with your RMA number and we will trace the refund with our payment processor.

8. Refund method & partial refunds

Refunds go to the original payment method only — we cannot redirect a refund to a different card or account. If only part of an order is returned, only the returned items are refunded; items kept are not affected. Because shipping was free, no shipping charge is deducted from any refund.

9. Damaged or defective items

Damaged or defective items are handled under this policy and under our Warranty Policy. If an item arrives damaged or fails in normal use, contact us immediately — we will prioritize a replacement or refund and, where the item is defective, cover return shipping even outside the standard process.

10. Contact

Questions about a return or refund? Email [email protected] or call 1-877-723-5368 during support hours (Monday–Friday, 9am–5pm PT). Our mailing address is 2180 Rutherford Road, Carlsbad, CA 92008.